HERE TO HELP YOU GROW
Frequently asked
questions.
From finding your first plant to creating a greener space.
A little guidance from the people who know plants.
Delivery & collection
From our nursery to your space
Finding your plant
The right greenery for your home
Care & peace of mind
Support beyond your purchase
What can we help you with?
01 / FOR YOUR HOME
Choosing plants & planters
Start with the light your space receives, the room available and how much care you can give. Share a photo of the spot, its approximate dimensions and whether it is indoors, outdoors or air-conditioned.
You can chat with our team on WhatsApp for help narrowing down your choices. Tell us about pets or young children, too, so we can discuss the suitability of individual plants.
Check the product description and your selected option for what is included. Some listings offer a choice of nursery pot or decorative planter, and the selection can change the price.
If it is not clear, send us the product link before ordering. We can confirm the exact plant-and-planter combination for you.
Look for height and pot dimensions on the product page. Size codes alone may not tell you how a plant will fit your room, so please chat with our team on WhatsApp if a measurement is missing.
Ask us to confirm the approximate overall height, whether that includes the pot, and the width needed for the foliage.
Plants naturally vary in height, leaf shape and fullness, so each one will have its own character. Product photographs help illustrate the variety and presentation.
If the exact appearance matters for your space or gift, ask about the current plant and planter availability before purchasing.
Tell us which pets share your home and the plant you are considering. Suitability depends on the species; please do not assume every indoor plant is pet-friendly.
You can chat with our team on WhatsApp so we can help you identify the plant and discuss alternatives before you order.
02 / FOR YOUR HOME
Orders & payments
Choose your plant or planter on Wonders.lk, select any available size or pot options, and add it to your cart. Review your order and follow the checkout steps.
You can also contact us through our social pages or chat with our team on WhatsApp if you need help choosing or ordering.
Use the payment options shown at checkout for your order. The store currently lists card payment, bank transfer and cash on delivery, with Stripe and PayHere as payment providers.
Availability can depend on the order. For bank transfers, follow the payment instructions provided with your order.
Contact us as soon as possible with your order number and the change you would like to make. We will check its preparation or delivery status and confirm what is possible.
Please wait for our confirmation; an enquiry does not automatically change or cancel your order.
A backordered item may need additional preparation or stock before it can be sent. Check with us about expected availability before ordering, particularly if you need it for a specific date.
The usual delivery window may not apply to backorders or custom arrangements.
03 / FOR YOUR HOME
Delivery & collection
We currently deliver within Colombo and its suburbs. You can also arrange collection from our Kalubowila location.
If you are unsure whether your address is covered, chat with our team on WhatsApp with your area and the items you have in mind before placing your order.
Our current product delivery information gives a usual window of 1–7 days within Colombo and its suburbs. Timing depends on the item and availability.
If you need a plant for a particular date, contact us before ordering so we can confirm what can be arranged. A preferred date is subject to confirmation.
Check the shipping amount in your cart or at checkout after entering your address. The applicable charge should be reviewed before you place the order.
For larger quantities or a special delivery arrangement, ask us to confirm the transport details and cost with your quotation.
Yes, collection is available from our Kalubowila location. Please contact us to confirm the collection point, a suitable time and that your order is ready before travelling.
Give us your order number when you chat with our team on WhatsApp so we can help with the arrangements.
04 / FOR YOUR HOME
Plant care & assurance
Start with the care information on your product page. Watering and light needs vary by plant and by the conditions in your home.
If you need help, send clear photos of the whole plant, its leaves and the soil, along with a description of its position and watering routine. You can chat with our team on WhatsApp for guidance.
Please contact us promptly with your order number and clear photographs of the plant and the problem. For a formal return or exchange request, email [email protected] within 7 days.
Keep the plant in its original nursery pot and continue appropriate care while we review your request. Eligibility is subject to the conditions in our Plant Care Assurance Policy.
Our policy offers exchanges within 7 days of purchase, at an exchange value equivalent to the original purchase, subject to eligibility and a quality inspection.
The plant must remain in its original nursery pot, be properly cared for and be free from pests, disease and damage. Repotting, soil changes or signs of neglect can affect eligibility. See the Plant Care Assurance Policy for all conditions and exclusions.
The Plant Care Assurance Policy provides a limited refund option for eligible purchases: up to 2 plants per plant type, with a maximum of 5 plants per order, subject to return conditions and approval.
Request a return by email within 7 days. Approved refunds are processed to the original payment method or as cash within 3 business days after approval. Delivery fees are non-refundable.
Email [email protected] within 7 days with your order number. Once approved, return the plant responsibly to our Kalubowila location. Return transport is arranged and paid for by the customer; we do not arrange return pickups.
Discounted or promotional plants, clearance items, limited “only 1 available” plants, custom arrangements and bulk or wholesale orders are excluded under the policy. For damaged plants delivered in a bulk or wholesale order, the policy provides replacement with the same item.
Please read the full Plant Care Assurance Policy before arranging a return.
05 / FOR YOUR HOME
Gifts & special requests
Plants make thoughtful gifts for homes and workplaces. Before ordering for someone else, confirm that their delivery address is covered and share any date or presentation requirements with us.
You can chat with our team on WhatsApp to check what can be arranged for your chosen plant.
Please ask us before ordering about a gift message, packaging or a particular plant-and-planter combination. We will confirm available options and any additional costs.
For a special occasion, include the preferred delivery date when you contact us.
Tell us your budget, the occasion and what you know about the recipient’s space. Light, available room and their experience with plants will help us suggest a suitable choice.
If they have pets or young children, mention that as well when you chat with our team on WhatsApp.
06 / RENTALS, PROJECTS & TRADE
Home & office rentals
Yes. Wonders offers plant rentals for offices and apartments, alongside plants for hospitality spaces and special events.
Share your location, a few photos, the approximate size of your space and the rental period you have in mind. Our team can discuss a suitable arrangement. Explore plant rentals.
A useful starting brief includes your location, the number of areas to style, photos or dimensions, the intended duration and an approximate budget.
The plant selection, planters and service requirements can then be discussed. You can chat with our team on WhatsApp for a quotation tailored to your space.
Ask us to confirm the maintenance schedule, access requirements, plant rotation or replacement arrangements, and what care you will be responsible for in your rental proposal.
These details should be agreed for your specific space and contract before the rental begins.
The arrangement depends on the space and the type of rental. Send us your intended dates or duration and approximate quantity so we can confirm the options and terms.
Please obtain a written quotation before treating any availability, pricing or service schedule as confirmed.
07 / RENTALS, PROJECTS & TRADE
Corporate & events
Yes. Wonders has experience supplying and renting plants for corporate and hospitality environments. We can discuss plants for reception areas, workspaces, common areas and other project needs.
Share your location, floor plan or photos, timeline and whether you prefer purchase or rental when you chat with our team on WhatsApp.
Yes, plant rental for special events is available. Send us the event date, venue, setup and collection windows, and the look or plant quantities you have in mind.
Plant availability, transport, installation requirements and charges will need to be confirmed in your quotation.
Please chat with our team on WhatsApp with your brief, quantity, budget, deadline and any presentation or branding requests.
Our team can review feasibility, availability and the arrangements required before providing a quotation.
08 / RENTALS, PROJECTS & TRADE
Wholesale & trade
Yes. Wonders supplies landscape plants and other available plants for wholesale orders. Send a plant list with quantities and any required sizes, together with your project location and timing.
Substitutions, stock, preparation and transport should be confirmed as part of the quotation.
Wholesale pricing and quantities are confirmed against your requested plant list and current availability. Please chat with our team on WhatsApp with the species, sizes and quantities you need.
Ask for the relevant order terms and delivery arrangements with your quotation.
Bulk or wholesale orders, typically over 10 plants, are excluded from the standard return and refund policy. The published exception is a plant delivered damaged in a bulk or wholesale order, which will be replaced with the same item.
Read the Plant Care Assurance Policy and confirm the terms for your order before purchasing.
BEYOND YOUR HOME
Greenery for the bigger picture.
Explore what’s possible with Wonders.
01 / PLANT RENTALS
A greener everyday.
02 / CORPORATE & EVENTS
Make the right impression.
03 / WHOLESALE & TRADE
Grow something together.
A LITTLE PERSONAL GUIDANCE
Let’s talk plants.
Our team would love to help.